Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when:

• Making a booking or reservation
• Contacting us through our website or email
• Subscribing to our newsletter
• Participating in our activities

This information may include:

• Name, email address, phone number
• Payment information (processed securely through YOCO)
• Booking details (activity preferences, dates, group size)
• Special requirements or medical information
• Indemnity and consent form signatures
• IP address and browser information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your bookings and our services
• Send you confirmations, updates, and important notices
• Process payments through our payment provider (YOCO)
• Comply with legal obligations and safety requirements
• Send marketing communications (with your consent)
• Improve our website and services
• Respond to your inquiries and provide customer support
• Maintain records for legal and safety purposes

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfill our booking agreements and provide services
• Legal obligation: To comply with South African laws and regulations
• Legitimate interests: To operate our business, ensure safety, and improve services
• Consent: For marketing communications and optional services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• YOCO: Payment processing (subject to YOCO's privacy policy)
• Third-party service providers: Transportation, catering, equipment rental (only as necessary for your booking)

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to medical emergencies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission (HTTPS/SSL)
• Secure payment processing through YOCO
• Limited access to personal information on a need-to-know basis
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (including indemnity and consent forms)
• Resolve disputes and enforce agreements
• Maintain safety and incident records

Booking records and indemnity forms are retained in accordance with South African legal requirements for tourism operators.

7. Your Rights

Under South African data protection laws (POPIA - Protection of Personal Information Act), you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at nzuzoyethuprojects@gmail.com

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 18. We require parental consent for participants under 18. If you believe we have collected information from a child without consent, please contact us immediately.

11. International Data Transfers

Your information is primarily stored and processed in South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Nzuzoyethu Projects
Lower Nenga A/A Coffee Bay
Mqanduli, Eastern Cape 5080
South Africa

Phone: +27 78 379 0988
Email: nzuzoyethuprojects@gmail.com

14. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA) No. 4 of 2013.